Parts Counter Specialist - Customer-Focused Parts & Orders

Truck Country; Dayton (OH); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Resumo da oferta

Truck Country is seeking a Parts Counter Associate to serve as the frontline contact for customers and technicians seeking vehicle and equipment parts. You will identify parts, source items, price estimates, and process orders and returns, while keeping inventory accurate and ensuring a smooth counter experience.

From the Dayton area, you will work Monday–Friday 9 AM to 5 PM with Saturday rotation as needed, supporting in-person, phone, and email inquiries and contributing to a customer-centric,

Qualificações

• Knowledgeable about parts and able to use the parts catalogues.
• High School diploma or equivalent required; associates degree or higher preferred.
• Proficient with Microsoft Office programs.
• Excellent verbal and written communication skills.
• Ability to multi-task in an efficient and organized manner.
• Strong attention to detail.

Responsabilidades

• Greet and assist retail customers with their purchases.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for both internal and external customers.
• Process all orders from beginning to end.
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers.
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers.
• Help with housekeeping throughout the parts department when needed, especially front counter, will call, and display areas.
• Handle and process all warranty requests for company policies and procedures.
• Process all cash transactions completely and accurately through the cash register when the cashier is not available.
• Tage and inspect all exchange cores for like and for good core requirements.
• Support OPS force with IDs, parts, wreck estimates, quotes and processing parts orders for customer delivery or pickup.
• All other duties as assigned.

Conhecimentos

Parts knowledge

Excellent verbal and written English

Attention to detail

Multi-tasking

Microsoft Office proficiency

Formação académica

High School diploma or equivalent

Associates degree or higher preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Truck Country is seeking a Parts Counter Associate to serve as the frontline contact for customers and technicians seeking vehicle and equipment parts. You will identify parts, source items, price estimates, and process orders and returns, while keeping inventory accurate and ensuring a smooth counter experience.

From the Dayton area, you will work Monday–Friday 9 AM to 5 PM with Saturday rotation as needed, supporting in-person, phone, and email inquiries and contributing to a customer-centric,