Parts Counter Specialist — Customer-Driven Parts Expert

Truck Country; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Truck Country is seeking a Parts Counter Associate to be the primary contact for customers seeking vehicle and equipment parts. You will source parts, provide recommendations, process orders and returns, and maintain inventory accuracy at the counter, by phone and email.

Responsibilities include greeting customers, identifying correct parts, pricing estimates, processing orders, handling warranty requests, and supporting the OPS team with quotes and parts orders for delivery or pickup.

Qualifications

• Knowledgeable about parts and able to use the parts catalogues.
• High School diploma or equivalent. Associates degree or higher preferred.
• Proficient with Microsoft Office Programs.
• Excellent verbal and written communication skills.
• Ability to multi-task in an efficient and organized manner.
• Strong attention to detail.

Responsibilities

• Greet and assist retail customers with their purchases.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for both internal and external customers.
• Process all orders from beginning to end.
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers.
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers.
• Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
• Help with keeping the display area stocked and appealing to the customer.
• Handle and process all warranty requests for company policies and procedures.
• Process all “cash” transactions completely and accurately through the cash register when the cashier is not available.
• Tage and inspect all exchange cores for like and for good core requirements.
• To help and support our OPS force with ID’s, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup.
• All other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High School diploma

Associates degree or higher preferred

Tools

Microsoft Office

Parts catalogues

Job description

Truck Country is seeking a Parts Counter Associate to be the primary contact for customers seeking vehicle and equipment parts. You will source parts, provide recommendations, process orders and returns, and maintain inventory accuracy at the counter, by phone and email.

Responsibilities include greeting customers, identifying correct parts, pricing estimates, processing orders, handling warranty requests, and supporting the OPS team with quotes and parts orders for delivery or pickup.