Parts Counter Pro: Customer-First Parts Expert

North American Truck & Trailer, Inc.; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

North American Truck & Trailer, Inc. is seeking an individual to assist customers in selecting required parts and to manage inventory. Responsibilities include inspecting parts for replacement needs, preparing sales contracts, and ensuring customer satisfaction both in-store and via phone.

The ideal candidate should be able to lift up to 100lbs and be willing to participate in all available training programs to enhance product knowledge and service efficiency.

Qualifications

• Ability to lift up to 100lbs occasionally.
• Participate in available training programs.

Responsibilities

• Ascertain make, year, and type of part needed.
• Inspect worn, damaged, or defective parts.
• Discuss use and features of various parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Advise customer on part substitutions.
• Examine returned parts and process exchanges.
• Mark and store parts in the stockroom.
• Receive and fill telephone orders for parts.
• Take inventory.
• Determine pricing levels for customers.
• Assist walk-in customers.
• Provide friendly, professional, and efficient service.

Job description

North American Truck & Trailer, Inc. is seeking an individual to assist customers in selecting required parts and to manage inventory. Responsibilities include inspecting parts for replacement needs, preparing sales contracts, and ensuring customer satisfaction both in-store and via phone.

The ideal candidate should be able to lift up to 100lbs and be willing to participate in all available training programs to enhance product knowledge and service efficiency.