Parts Counter Specialist – Customer & Parts Ordering

Truck Country; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Job summary

Truck Country is hiring a Parts Counter Associate to serve as the main contact for customers and technicians seeking vehicle and equipment parts. You will source parts, advise on options, process orders and returns, and keep inventory accurate while ensuring a smooth, customer-centric experience at the counter, by phone and via email.

Duties include greeting customers, identifying parts, pricing estimates, handling warranty requests, processing cash transactions, and supporting the OPS team with

Qualifications

• Experience identifying and sourcing parts and using parts catalogs.
• Strong communication and customer-service skills.
• Proficient with basic computer software and POS systems.

Responsibilities

• Greet and assist retail customers at the counter.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for internal and external customers.
• Process all orders from start to finish.
• Handle special orders and back-order parts for invoicing and shipping.
• Assist with housekeeping and maintain attractive display areas.

Skills

Customer service

Parts knowledge

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

Parts catalogues

Microsoft Office

Job description

Truck Country is hiring a Parts Counter Associate to serve as the main contact for customers and technicians seeking vehicle and equipment parts. You will source parts, advise on options, process orders and returns, and keep inventory accurate while ensuring a smooth, customer-centric experience at the counter, by phone and via email.

Duties include greeting customers, identifying parts, pricing estimates, handling warranty requests, processing cash transactions, and supporting the OPS team with