Parts Coordinator: Auto Collision & Customer Care

Gerber Collision & Glass; Melrose Park (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Parental leave

6 paid holidays annually

Health insurance

Dental & Vision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking a Parts Coordinator to manage ordering, receiving, storing, dispatching and returning parts for repair orders. You will verify parts quality and accuracy to support on-time vehicle repairs and exceptional customer experiences.

The role requires 1–3+ years of automotive parts experience, strong organization and communication skills, and an eye for detail. You will work with software like Summit, Repair Centre, and Mitchell in a fast-paced shop environment on

Qualifications

• High School Diploma or equivalent.
• 1–3+ years of experience working with automotive parts.
• Customer service orientation and strong organizational ability to manage pressure and prioritize tasks.
• I-Car Registered (working towards Gold Class certification).

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive parts as indicated on repair orders, confirming quality, correctness and quantity.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the MIS.
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (PPI) to all required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors.
• Ensure daily reconciliation of the parts vendor invoice history report.
• Ensure invoices and credit memos are posted and filed/scanned promptly.
• Ensure vendor discounts are applied to maintain proper margins.

Skills

Customer service

Organization

Attention to detail

Communication

Problem solving

Education

High School Diploma or equivalent

I-Car Registered

Tools

Summit

Repair Centre

Mitchell

Audatex

Car-part

Progi

APU

LKQ

Job description

Gerber Collision & Glass is seeking a Parts Coordinator to manage ordering, receiving, storing, dispatching and returning parts for repair orders. You will verify parts quality and accuracy to support on-time vehicle repairs and exceptional customer experiences.

The role requires 1–3+ years of automotive parts experience, strong organization and communication skills, and an eye for detail. You will work with software like Summit, Repair Centre, and Mitchell in a fast-paced shop environment on