Onsite Parts Specialist: Customer Service & Inventory

Cummins Inc; Duluth (MN); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Duluth, MN, is seeking an onsite Service Parts Associate to join our team. You will handle parts reception, storage, and dispatch while maintaining accuracy of goods against invoices and processing customer transactions at the counter.

You will build relationships with customers, source and locate complex parts, and support inventory and warehouse operations. This role is on-site with opportunities to upsell and improve service delivery.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft applications and reporting.
• Ability to lift 50 pounds occasionally and wear required PPE.
• Forklift experience preferred.
• On-site role supports In-Shop and Field Service.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

Skills

Customer service

Communication

Lift 50 pounds

Forklift experience

Education

High school diploma or equivalent

Tools

Microsoft applications

Inventory systems

Job description

Cummins Inc. in Duluth, MN, is seeking an onsite Service Parts Associate to join our team. You will handle parts reception, storage, and dispatch while maintaining accuracy of goods against invoices and processing customer transactions at the counter.

You will build relationships with customers, source and locate complex parts, and support inventory and warehouse operations. This role is on-site with opportunities to upsell and improve service delivery.