Service Administrator

Cummins Inc; De Pere (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical Insurance

Pension Plan

Domestic Partners Coverage

Job summary

Cummins Inc. in De Pere, WI, is seeking a Service Administrator to be the first point of contact for customers, handling quotes, work orders, and repair plans in a team-driven office environment.

This role requires strong customer service, clear communication, and proficiency with multiple software platforms to manage schedules, invoicing, and warranty processes effectively.

Qualifications

• Excellent customer service skills and the ability to communicate in a positive and professional manner.
• Prior experience in service & repair or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues and use available resources.
• Experience in estimate building and communicating add-on services.
• High School diploma or equivalent.

Responsibilities

• Serves as first point of contact with customer to promote quality service.
• Identify customer needs, gather information, provide quotes, develop repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Warranty knowledge

Education

High School diploma

Job description

We are looking for a talented Service Administrator for our Distribution business in De Pere, WI.

In this role, you will make an impact in the following ways

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

• Review/create work orders to ensure accuracy for invoicing and warranty.

• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

• Prior experience in service & repair, or warranty-related field preferred.

• Excellent computer skills using multiple software platforms.

• Ability to thrive in a fast-paced environment with multiple priorities.

• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.

• Experience in estimate building and communicating value in add on services is a plus.

• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

• This position supports Field service Power Generation customers for our De Pere, Wausau, and Eau Claire branches.

• This shift is for standard business hours and is an in office position.

• Preferred experience supporting equipment service, maintenance, diagnostics, or repair operations within a technical service setting.

• Maintain detailed customer, equipment, and service records to support operational accuracy, payment processing, and historical tracking.

• Support technical escalation processes by leveraging data management tools and documenting investigative steps for efficient handoffs and resolution.

• Will be required to schedule work for multiple technicians while working with and sharing the schedule with other internal teams

• Apply knowledge of warranty processes and Cummins service information to support claim accuracy and customer communication.

• Will be required to be in our on call rotation for afterhours emergency support for our customers

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Relocation Package Yes

100% On-Site No

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.