Parts Advisor - Fast-Paced Auto Parts & Customer Care

SCHARMACH VENTURES INC; Fife (WA); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) plan with employer match

Paid vacation

Paid sick time

Résumé du poste

Scharmach Automotive Group in Washington state seeks a Parts Advisor for Tacoma MINI to support customers, technicians, and service advisors. You will identify, source, and supply automotive parts and accessories, ensuring accurate transactions and organized inventory to keep repairs moving smoothly.

The role requires strong customer service, knowledge of automotive parts/terminology, and proficiency with dealership management software.

Qualifications

• High school diploma or equivalent.
• Previous front counter parts advisor or customer-facing automotive position preferred.
• Strong knowledge of automotive systems, parts, and terminology.
• Excellent communication and customer service skills with a friendly demeanor.
• Proficiency in dealership management software and inventory systems.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsabilités

• Assist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories for customer purchases and repair orders.
• Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.
• Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.
• Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.
• Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.
• Prioritize technician parts requests to minimize downtime and support efficient service department workflow.
• Maintain current knowledge of automotive parts, accessories, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.
• Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standards.

Connaissances

Customer service

Communication

Inventory knowledge

Attention to detail

Formation

High school diploma or equivalent

Outils

Dealership management software

Inventory systems

Description du poste

Scharmach Automotive Group in Washington state seeks a Parts Advisor for Tacoma MINI to support customers, technicians, and service advisors. You will identify, source, and supply automotive parts and accessories, ensuring accurate transactions and organized inventory to keep repairs moving smoothly.

The role requires strong customer service, knowledge of automotive parts/terminology, and proficiency with dealership management software.