Dealership Parts Advisor

SCHARMACH VENTURES INC; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with employer match

Paid vacation

Paid sick time

Employee discounts

Job summary

Seattle MINI is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. This role identifies, sources, and supplies automotive parts and accessories while ensuring accurate transactions, maintaining organized inventory, and delivering professional service.

Key responsibilities include assisting customers and technicians with parts, providing pricing and status updates, processing orders, and coordinating special orders.

Qualifications

• Experience in automotive parts or dealership preferred.
• Ability to identify automotive parts and use electronic catalogs.
• Familiarity with dealership management software is a plus.

Responsibilities

• Assist customers, technicians, and advisors in identifying and obtaining correct parts.
• Provide pricing, availability, and delivery details; update order status.
• Process parts orders, repair orders, returns, payments, and warranty-related parts.
• Coordinate special orders and source hard-to-find parts through vendors.
• Support inventory accuracy with stock checks and replenishment.
• Prioritize technician parts requests to minimize downtime.
• Maintain knowledge of parts, manufacturer updates, and recalls; suggest accessories.
• Keep counter, display, and storage areas clean and organized; follow policies and safety standards.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Tools

Electronic parts catalogs

Dealership management software

Job description

Seattle MINI is seeking a customer-focused Parts Advisor to support our customers, service technicians, and service advisors. This position identifies, sources, and supplies automotive parts and accessories while ensuring accurate transactions, maintaining organized inventory, and providing professional service. The Parts Advisor supports both customer counter operations and service department needs to help keep repairs and orders moving efficiently.Key ResponsibilitiesAssist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories for customer purchases and repair orders.Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.Prioritize technician parts requests to minimize downtime and support efficient service department workflow.Maintain current knowledge of automotive parts, accessories, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standards.BenefitsMedical benefits401(k) plan with employer matchPaid vacationPaid sick timeEmployee DiscountsBenefits are subject to plan terms and eligibility requirements.QualificationsPrevious automotive parts or dealership experience preferred.Ability to identify automotive parts and use electronic parts catalogs; familiarity with dealership management software is a plus.Strong customer service, communication, and organizational skills.Attention to detail when processing orders, handling payments, and maintaining inventory records.Ability to manage multiple requests, work collaboratively across departments, and follow through on customer and technician needs.Ability to lift up to 50 pounds and stand for extended periods.Equal Opportunity Statement:Scharmach Automotive Group is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of this role.