Dealership Parts Advisor

BMW Northwest; Tacoma (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with employer match

Paid vacation

Paid sick time

Job summary

Scharmach Automotive Group in Tacoma, WA is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. You will identify, source, and supply automotive parts, ensure accurate transactions, and maintain organized inventory.

The role involves assisting with parts for customer purchases and repair orders, providing pricing and delivery information, and processing orders with dealership software.

Qualifications

• High school diploma or equivalent required.
• Strong knowledge of automotive systems, parts, and terminology.
• Excellent communication and customer service skills with a friendly demeanor.

Responsibilities

• Assist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories.
• Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.
• Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.
• Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.
• Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.
• Prioritize technician parts requests to minimize downtime and support efficient service department workflow.
• Maintain current knowledge of automotive parts, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.
• Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standards.

Skills

Customer service

Communication

Multi-tasking

Friendly demeanor

Education

High school diploma or equivalent

Tools

Dealership management software

Inventory systems

Job description

Dealership Parts Advisor# Dealership Parts AdvisorTacoma, WA 98424## OverviewSalary Range$26.00 - $30.00 Hourly## DescriptionTacoma MINI is seeking a customer-focused Parts Advisor to support our customers, service technicians, and service advisors. This position identifies, sources, and supplies automotive parts and accessories while ensuring accurate transactions, maintaining organized inventory, and providing professional service. The Parts Advisor supports both customer counter operations and service department needs to help keep repairs and orders moving efficiently.Key Responsibilities* Assist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories for customer purchases and repair orders.* Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.* Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.* Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.* Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.* Prioritize technician parts requests to minimize downtime and support efficient service department workflow.* Maintain current knowledge of automotive parts, accessories, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.* Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standardsBenefits* Medical benefits* 401(k) plan with employer match* Benefits are subject to plan terms and eligibility requirements.* Paid vacation* Paid sick time## Qualifications* High school diploma or equivalent.* Previous experience in a front counter parts advisor role or customer-facing automotive position preferred.* Strong knowledge of automotive systems, parts, and terminology.* Excellent communication and customer service skills with a friendly demeanor.* Proficiency in dealership management software and inventory systems.* Ability to multi-task and thrive in a fast-paced environment.* Ability to lift up to 50 pounds and stand for extended periods. .**Equal Opportunity Statement:**Scharmach Automotive Group is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of this role.