Automotive Parts Advisor - Counter & Service Support

BMW Northwest; Tacoma (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with employer match

Paid vacation

Paid sick time

Job summary

Scharmach Automotive Group in Tacoma, WA is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. You will identify, source, and supply automotive parts, ensure accurate transactions, and maintain organized inventory.

The role involves assisting with parts for customer purchases and repair orders, providing pricing and delivery information, and processing orders with dealership software.

Qualifications

• High school diploma or equivalent required.
• Strong knowledge of automotive systems, parts, and terminology.
• Excellent communication and customer service skills with a friendly demeanor.

Responsibilities

• Assist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories.
• Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.
• Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.
• Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.
• Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.
• Prioritize technician parts requests to minimize downtime and support efficient service department workflow.
• Maintain current knowledge of automotive parts, manufacturer updates, and applicable recalls; recommend relevant accessories and dealership specials.
• Maintain clean, organized counter, display, and storage areas; resolve parts-related questions professionally and follow dealership policies and safety standards.

Skills

Customer service

Communication

Multi-tasking

Friendly demeanor

Education

High school diploma or equivalent

Tools

Dealership management software

Inventory systems

Job description

Scharmach Automotive Group in Tacoma, WA is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. You will identify, source, and supply automotive parts, ensure accurate transactions, and maintain organized inventory.

The role involves assisting with parts for customer purchases and repair orders, providing pricing and delivery information, and processing orders with dealership software.