Automotive Parts Specialist - Customer-Focused, Seattle

BMW Northwest; Seattle (WA); Vor Ort; USD 36.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) plan with employer match

Paid vacation

Paid sick time

Employee Discounts

Zusammenfassung

Seattle MINI is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. You will identify, source, and provide automotive parts and accessories, ensuring accurate transactions and organized inventory.

Responsibilities include coordinating orders, using dealership software, and communicating order status to customers and staff while maintaining a clean counter and storage area.

Qualifikationen

• Previous automotive parts or dealership experience preferred.
• Ability to identify automotive parts and use electronic parts catalogs; familiarity with dealership management software is a plus.
• Strong customer service, communication, and organizational skills.
• Attention to detail when processing orders, handling payments, and maintaining inventory records.
• Ability to manage multiple requests, work collaboratively across departments, and follow through on customer and technician needs.
• Ability to lift up to 50 pounds and stand for extended periods.

Aufgaben

• Assist customers, service technicians, and advisors in identifying and obtaining the correct automotive parts and accessories for customer purchases and repair orders.
• Provide accurate pricing, availability, and delivery information; communicate order status and delays to customers and service staff.
• Process parts orders, repair order requests, returns, payments, and warranty-related parts transactions accurately using dealership management software.
• Coordinate special orders and source uncommon or hard-to-find parts through vendors, keeping those involved informed through fulfillment.
• Support inventory accuracy through regular stock checks, organized storage, and coordination with the Parts Manager to replenish commonly used items.
• Prioritize technician parts requests to minimize downtime and support efficient service department workflow.

Kenntnisse

Parts knowledge

Customer service

Communication

Organization

Team collaboration

Tools

Electronic parts catalogs

Dealership management software

Jobbeschreibung

Seattle MINI is seeking a customer-focused Parts Advisor to support customers, service technicians, and service advisors. You will identify, source, and provide automotive parts and accessories, ensuring accurate transactions and organized inventory.

Responsibilities include coordinating orders, using dealership software, and communicating order status to customers and staff while maintaining a clean counter and storage area.