Parts Advisor: Fast-Paced Auto Parts & Customer Experience

Wheelers Family Auto Group; Marshfield (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Pay ranges based on experience

State-of-the-art facility

No Sundays & paid time off on majorhol

Uniforms provided and cleaned

Professional service advisors to work

Competitive health benefits

Paid Time Off

401K w/ Match

Employee Discounts on Purchases

Dental

Vision

Health Care

Short Term / Long Term Disability, etc

Job summary

Wheelers Family Auto Group in Marshfield, WI is seeking a Parts Advisor to support our team and deliver exceptional customer experiences. The ideal candidate thrives in a fast-paced, professional environment and contributes to a positive culture with strong customer service background.

This role manages the parts sales process, answers calls, provides quotes, verifies parts against estimates, maintains inventory, and coordinates with service advisors to ensure accurate billing and timely service.

Qualifications

• High School Diploma or equivalent required or preferred.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Strong computer skills.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Answer phone calls, provide price quotes and other information to customers and advisors.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high-level service to both internal and external customers.
• Maintain proper inventory levels and processes.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers.

Skills

Customer service

Interpersonal skills

Time management

Computer skills

Driver's license

Education

High School Diploma or equivalent

Job description

Wheelers Family Auto Group in Marshfield, WI is seeking a Parts Advisor to support our team and deliver exceptional customer experiences. The ideal candidate thrives in a fast-paced, professional environment and contributes to a positive culture with strong customer service background.

This role manages the parts sales process, answers calls, provides quotes, verifies parts against estimates, maintains inventory, and coordinates with service advisors to ensure accurate billing and timely service.