Parts Advisor

Big Tex Trailers; Beaumont (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Big Tex Trailer World is seeking a parts sales associate to greet customers at the parts counter, identify needs, and recommend parts while processing transactions using the POS and My Trailer Force system.

This role supports inventory, places orders to replenish stock, assists service scheduling, and collaborates with the service team to ensure timely parts delivery and excellent customer service.

Qualifications

• High School Diploma or GED (or equivalent).
• May substitute three years of commissioned sales experience.
• Valid Driver's License required.
• 3-5 years commissioned sales experience preferred.
• Monday–Saturday work with overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly, knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately using the POS and MTF system.
• Answer inbound and make outbound sales calls; follow up on opportunities.
• Prepare sales paperwork and invoices; manage incoming parts shipments.
• Maintain organized inventory and update stock levels; place replenishment orders.
• Collaborate with service department to identify required parts for jobs.
• Coordinate with the team to meet service job timelines and schedules.

Skills

Customer service

Sales experience

Communication

Team collaboration

Education

High School Diploma or GED

Tools

My Trailer Force (MTF)

POS system

Job description

Big Tex Trailer World

Summary Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

Essential Duties And Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed