Parts Advisor

Big Tex Trailers; Marietta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Big Tex Trailer World is seeking a Parts Counter Sales Associate to support the sales department for trailer parts and accessories. You will greet customers, identify needs, and recommend parts while processing transactions and maintaining stock levels.

The role requires up-to-date industry knowledge, strong customer service, and the ability to collaborate with the service team to fulfill orders and support service schedules.

Qualifications

• High School Diploma or equivalent (GED).
• May substitute three years of commissioned sales experience.
• Valid Driver's License.
• 3-5 years commissioned sales experience preferred.
• Must be able to work Monday – Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately and efficiently (cash register and MTF).
• Answer inbound calls, make outbound and follow-up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates.
• Monitor customer buying habits to adjust stock levels.
• Conduct regular stock checks (cycle count) and prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work with service department to identify and order parts for service jobs.
• Coordinate to meet service job timelines.
• Assist in service scheduling.
• Maintain the general appearance and organization of the offices and facility.

Skills

Customer service

Sales

Communication

Attention to detail

Education

High School Diploma or GED

Tools

My Trailer Force (MTF)

Cash register

Job description

Big Tex Trailer World

Summary Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

Essential Duties And Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed