Partner Success Manager, Restaurant Accounts

InKind; Los Angeles (CA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

Child care benefits

Daily lunches

Job summary

inKind is seeking an Account Manager in Los Angeles to drive proactive partner relationships, ensure satisfaction, and identify expansion opportunities within existing restaurant accounts. You will collaborate with Product, Support, and Engineering to resolve issues, conduct periodic business reviews, and stay ahead of industry trends to maximize value for partners and the company.

Located in the LA metro area, you will balance hospitality instincts with a data-driven approach to upsell services

Qualifications

• 3+ years in a client-facing relationship management, operations, or support role in Hospitality, FinTech, or SaaS.
• Demonstrate analytical skills with market trends and partner performance.
• Experience with Salesforce, ServiceNow, or other CRM tools.

Responsibilities

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling.
• Act as a trusted partner and subject matter expert to restaurant partners.
• Understand partner needs and drive value through solutions.
• Coordinate with Product, Support, and Engineering to resolve issues promptly.
• Stay up-to-date with industry trends and communicate insights.

Skills

Client relationship management

Sales growth & upselling

Cross-functional collaboration

Analytical thinking

Strong communication

Tools

Salesforce

ServiceNow

Job description

inKind is seeking an Account Manager in Los Angeles to drive proactive partner relationships, ensure satisfaction, and identify expansion opportunities within existing restaurant accounts. You will collaborate with Product, Support, and Engineering to resolve issues, conduct periodic business reviews, and stay ahead of industry trends to maximize value for partners and the company.

Located in the LA metro area, you will balance hospitality instincts with a data-driven approach to upsell services