Restaurant Success Manager: Growth, Retention & Upsell

Jobtailor; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Sauce is seeking a proactive Restaurant Success/Account Manager in the Miami area to manage a growing portfolio of restaurant partners. You will drive onboarding, adoption, retention, and revenue growth while educating partners on Sauce's offerings and cost-saving benefits.

This role requires in-field visits 3–4 days weekly and close collaboration with Sales and Onboarding teams. You will track KPIs, collect feedback for product improvements, and lead renewal efforts across accounts.

Qualifications

• 3+ years experience in a Restaurant Success or Account Management role
• 3+ years experience with restaurant industry in tech or restaurant operations
• Based in the Miami area
• Experience with CRM service tools (Salesforce, Hubspot)
• Strong quality assurance processes to ensure every team member is delivering quality
• You’re open to being in the field, boots on the ground, to visit your customers
• Experience working with offshore teams is a plus

Responsibilities

• Manage lifecycle of restaurant partners from onboarding to renewal
• Drive order growth, retention, upsell, and referrals
• Educate restaurants on Sauce product and cost-saving benefits
• Collaborate with Sales and Onboarding to bring partners live
• Gather and prioritize restaurant feedback for product improvements
• Track KPIs and restaurant performance, act proactively
• Help partners maximize Sauce platform performance
• Serve as escalation point for day-to-day success tickets
• Analyze and report restaurant feedback to inform messaging
• Manage renewal process for assigned accounts
• Encourage upsells, cross-sells and referrals
• Report to the Director of Customer Success
• Work in the field 3-4 days a week

Skills

Account Management

Customer Success

KPI Monitoring

Quality Assurance Processes

Product Education

Proactive Communication

Customer Relationship Building

Problem Solving

Tools

Salesforce

Hubspot

Job description

Sauce is seeking a proactive Restaurant Success/Account Manager in the Miami area to manage a growing portfolio of restaurant partners. You will drive onboarding, adoption, retention, and revenue growth while educating partners on Sauce's offerings and cost-saving benefits.

This role requires in-field visits 3–4 days weekly and close collaboration with Sales and Onboarding teams. You will track KPIs, collect feedback for product improvements, and lead renewal efforts across accounts.