Restaurant Partner Success Manager

Restaurant Com; Schaumburg (IL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision insurance

401(k) and other benefits

Stock options

Commission + Bonus

Zusammenfassung

Restaurant.com is seeking an Account Manager to join our team in Schaumburg, IL. You will manage relationships with restaurant partners, guide onboarding, and act as their primary point of contact to ensure satisfaction and growth.

You will educate partners on profile management, performance tracking, and available tools, while collaborating with sales, marketing, and product teams to drive positive outcomes.

Qualifikationen

• Minimum 2 years of account management, customer success, or client services experience, preferably in the restaurant or hospitality industry.
• Proven track record of building and maintaining successful client relationships.
• Strong interpersonal skills and ability to build client relationships.
• Organized, detail-oriented, capable of managing multiple accounts.
• Excellent written and verbal communication skills.
• Proficient with CRM systems (HubSpot preferred) and standard productivity tools.
• A proactive problem-solver with a customer-first mindset.

Aufgaben

• Guide new restaurant partners through onboarding and account activation.
• Serve as main contact for an assigned portfolio of restaurant partners.
• Educate partners on managing profiles, tracking performance, and tools.
• Build trusted relationships with owners and managers for ongoing success.
• Monitor partner performance and identify upsell opportunities.
• Collaborate with sales, marketing, and product teams to improve outcomes.
• Maintain accurate CRM records and timely follow-ups.
• Provide feedback on partner needs, product features, and market trends.

Kenntnisse

Account management

Customer success

Relationship building

Communication

CRM proficiency

Tools

HubSpot

Jobbeschreibung

Restaurant.com is seeking an Account Manager to join our team in Schaumburg, IL. You will manage relationships with restaurant partners, guide onboarding, and act as their primary point of contact to ensure satisfaction and growth.

You will educate partners on profile management, performance tracking, and available tools, while collaborating with sales, marketing, and product teams to drive positive outcomes.