Partner Success Leader, Education Programs

Pearson; Carson City (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

Pearson is seeking a Manager of Partner Success to lead a team delivering education assessment solutions to state, district, and school partners. You will drive readiness, adoption, and ongoing relationship management across the assessment lifecycle, ensuring program performance, cost control, and customer satisfaction.

You will collaborate with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff to become trusted

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, or related functions.
• Proven ability to lead and develop high-performing teams.
• Experience managing complex customer relationships and escalation handling.
• Strong program and project management skills with schedules, risks, budgets, and cross-functional initiatives.
• Ability to influence across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support.
• Excellent communication, facilitation, negotiation, and presentation skills.
• Ability to identify customer needs and drive continuous improvement initiatives.
• Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross‑functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
• Lead, coach, and develop a team of Partner Success professionals.
• Establish clear goals, priorities, and performance expectations.
• Provide ongoing mentoring and career development support.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Build team capability and promote sharing of best practices across programs and customers.

Skills

Leadership

Program management

Customer relationship management

Communication

Negotiation

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager of Partner Success to lead a team delivering education assessment solutions to state, district, and school partners. You will drive readiness, adoption, and ongoing relationship management across the assessment lifecycle, ensuring program performance, cost control, and customer satisfaction.

You will collaborate with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff to become trusted