Partner Success COE Strategist — AI-Driven Delivery

UKG

Juneau (AK)

Remote

USD 81,000 - 116,000

Full time

2 days ago

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Job summary

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success Center of Excellence across the partner ecosystem. This role will align UKG Services with implementation partners, define delivery methodologies, governance, and engagement standards to accelerate value for customers.

The position requires 5–8+ years in professional services, AI fluency, and strong collaboration, with travel up to 25%.

Qualifications

5-8+ years in a Professional Services or Consulting experience.
Bachelor’s Degree in a related field.
AI-fluency demonstrated by past experience and/or certification.
Travel up to 25% may be required for this role.

Responsibilities

Establish and continuously improve the operating framework for the Partner Success COE.
Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
Translate partner delivery best practices into repeatable processes across products, regions, industries, and delivery models.
Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.