Partner Success COE Architect

UKG

Sacramento (CA)

On-site

USD 81,000 - 116,000

Full time

2 days ago

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Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the COE across partner delivery, learning and enablement, product, and services. The role requires delivery leadership, cross-functional influence, and an AI-first mindset to translate strategy into repeatable processes that improve partner maturity and customer outcomes.

You will collaborate with partners and internal teams to define methodologies, governance, enablement plans, and measurable COE outcomes

Qualifications

5+ years in a Professional Services or Consulting environment.
AI fluency demonstrated by past experience and/or certification.
Strong interpersonal and professional communication skills.
Travel up to 25% may be required for this role.

Responsibilities

Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
Translate partner delivery best practices into repeatable processes across products, regions, industries, and delivery models.
Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.