Partner Success COE Strategist (AI-Driven Enablement)

UKG; Montgomery (AL); À distance; USD 81 000 - 116 000; Plein temps

Résumé du poste

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success Center of Excellence, aligning UKG Services with implementation partners and delivering scalable, repeatable delivery models across products and regions.

The role requires 5–8+ years in professional services, AI fluency, and strong communication. Travel up to 25% may be required as you drive governance, enablement, and partner readiness to accelerate customer value.

Qualifications

• 5-8+ years in Professional Services or Consulting.
• AI fluency demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Bachelor’s degree in a related field.
• Willingness to travel up to 25%.

Responsabilités

• Establish and continuously improve the operating framework for the Partner Success COE.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, templates, and outcomes.
• Translate partner delivery best practices into repeatable processes across products/regions.
• Establish clear roles, responsibilities, handoffs, and escalation paths among teams.
• Identify process gaps and opportunities to improve partner and customer outcomes.
• Partner with Learning and Enablement to build capability and readiness.

Connaissances

Professional Services

Consulting

AI Fluency

Interpersonal Communication

Cross-functional Leadership

SaaS Industry Knowledge

Travel Readiness

Formation

Bachelor’s Degree

Description du poste

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success Center of Excellence, aligning UKG Services with implementation partners and delivering scalable, repeatable delivery models across products and regions.

The role requires 5–8+ years in professional services, AI fluency, and strong communication. Travel up to 25% may be required as you drive governance, enablement, and partner readiness to accelerate customer value.