AI-Driven Partner Success COE Strategist

UKG

Hagåtña (GU)

Remote

USD 81,000 - 116,000

Full time

2 days ago

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Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE, serving as a shared capability resource across the partner ecosystem and aligning UKG Services with implementation partners to create repeatable, scalable delivery approaches.

Success requires delivery and consulting experience, program leadership, cross-functional influence, and the ability to translate strategy into practical processes that boost delivery quality, partner maturity,

Qualifications

5+ years in Professional Services or Consulting.
Bachelor’s Degree in related field or equivalent experience.
AI fluency demonstrated by past experience and/or certification.
Strong interpersonal and professional communication skills.
Travel up to 25% may be required for this role.

Responsibilities

Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
Translate partner delivery best practices into repeatable processes across products, regions, industries, and delivery models.
Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.