Partner Delivery & Governance Manager

UKG

Montgomery (AL)

On-site

USD 102,000 - 147,000

Full time

2 days ago

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Job summary

UKG is seeking a Partner Delivery Manager to lead and govern partner-delivered projects within our workforce operating platform ecosystem. The role emphasizes project governance, escalation management, and ensuring successful go-live outcomes.

The ideal candidate has 5-8+ years in professional services, strong SaaS delivery experience, and US-ready readiness. Travel up to 25% may be required. The company highlights learning, flexible benefits, and a collaborative culture.

Qualifications

5-8+ years in a Professional Services or Consulting experience.
UKG Product knowledge (HCM/WFM) or similar industry product domain knowledge
Bachelor’s Degree in a related field or other relevant combination of training and experience
Travel of up to 25% may be required for this role

Responsibilities

Delivery: Represent UKG on partner delivered projects; participate in Steering Committee; be first point of escalation for issues.
Weekly Project Check-Ins: Ensure accountability and results through reviews to keep the project on track.
Go Live Readiness: Ensure partner adherence to go-live readiness reviews and quality delivery.
Product Support: Facilitate engagement with the Partner Experience Center for product/configuration issues.
Scope/Budget Management: Manage hours budget in UKG PSA; approve changes; monitor modules delivered by Ready partners.
Customer OSAT/References: Drive OSAT responses to achieve high reference ability on partner projects.