AI-Driven Partner Success COE Architect

UKG; Augusta (ME); Remote; USD 81,000 - 116,000; Full time

Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE. This role will align UKG Services with implementation partners, developing repeatable delivery methodologies, governance, and enablement across partner-driven and joint UKG projects.

You will lead the creation of standards, playbooks, and tools, with an AI-first mindset to boost speed and value. Success requires strong delivery and consulting experience, program leadership,

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• Bachelor’s Degree in a related field.
• AI-fluency as demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Travel of up to 25% may be required for this role.

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes applicable across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Skills

AI fluency

Interpersonal communication

Cross-functional collaboration

Travel readiness

Education

Bachelor’s Degree in a related field

Job description

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE. This role will align UKG Services with implementation partners, developing repeatable delivery methodologies, governance, and enablement across partner-driven and joint UKG projects.

You will lead the creation of standards, playbooks, and tools, with an AI-first mindset to boost speed and value. Success requires strong delivery and consulting experience, program leadership,