Partner Success COE Strategist

UKG

Montpelier (VT)

Remote

USD 81,000 - 116,000

Full time

7 days ago

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Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to establish and scale the Partner Success COE. The role will align UKG Services with implementation partners, create scalable delivery methodologies, governance, and engagement standards across partner delivery models.

You will lead AI-enabled tools and accelerators to increase efficiency for teams, partners, and customers. Successful candidates will have strong delivery and consulting experience, cross-functional influence,

Qualifications

5-8+ years in a Professional Services or Consulting experience.
Bachelor’s Degree in a related field or equivalent training/experience.
AI-fluency demonstrated by past experience and/or certification.
Strong interpersonal and professional communication skills.
Travel up to 25% may be required for this role.

Responsibilities

Establish and continuously improve the operating framework for the Partner Success COE.
Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, and templates.
Translate partner delivery best practices into repeatable processes across products, regions, industries, and delivery models.
Establish clear roles, responsibilities, handoffs, and escalation paths among teams.
Identify process gaps and opportunities to improve partner and customer outcomes.