Partner Success COE Strategist (AI-Driven Delivery)

UKG

Denver (CO)

Remote

USD 81,000 - 116,000

Full time

7 days ago

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Job summary

UKG is seeking a Partner Success COE Strategist to establish and scale the Partner Success COE across UKG Services and implementation partners. You will lead development of delivery methodologies, governance, and engagement standards to improve speed and quality.

The role requires strong delivery and consulting experience, executive presence, and ability to translate strategy into practical processes. You will collaborate with Learning and Enablement, Product, and Partner Operations, and

Qualifications

5-8+ years in a Professional Services or Consulting role.
Bachelor’s Degree in a related field is required.
AI fluency demonstrated by past experience or certification.
Strong interpersonal and professional communication skills.
Travel up to 25% may be required.

Responsibilities

Establish and improve the operating framework for the Partner Success COE, across partner-led, subcontracted, and joint UKG-partner delivery.
Define partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
Translate partner delivery best practices into repeatable processes across products, regions, industries, and delivery models.
Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.