Partner Success & Adoption Lead

Midstream; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Midstream is seeking a Partner Engagement Manager to own the success and outcomes of health system customers. You will ensure customers realize value quickly, guiding adoption and measurable impact on financial and operational performance.

You’ll serve as the primary contact from day one, turning initial adoption into a long-term partnership, expanding platform use, and turning customers into advocates while collaborating with the commercial team to drive expansion.

Qualifications

• 5+ years of experience in customer success or customer-facing roles.
• Outcome-oriented with ability to deliver measurable value.
• Strong relationship builder across organizational levels.
• Proactive and solution-oriented mindset.
• Commercially aware with focus on value-led expansion.

Responsibilities

• Own customer outcomes: define success, track progress, deliver measurable value.
• Drive adoption and engagement: guide onboarding and ongoing usage.
• Proactively manage account health: monitor signals and resolve issues.
• Build deep, trusted relationships: engage operators to executives.
• Turn customers into advocates: create positive experiences and sponsorships.
• Support expansion through value: identify opportunities with commercial team.

Skills

Customer success

Relationship building

Stakeholder management

Account health monitoring

Proactive problem solving

Job description

Midstream is seeking a Partner Engagement Manager to own the success and outcomes of health system customers. You will ensure customers realize value quickly, guiding adoption and measurable impact on financial and operational performance.

You’ll serve as the primary contact from day one, turning initial adoption into a long-term partnership, expanding platform use, and turning customers into advocates while collaborating with the commercial team to drive expansion.