Health Systems ROI & Adoption Account Manager

Success Matcher Recruitment; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Success Matcher Recruitment seeks an experienced Account Manager to drive post-implementation success for health system customers. You will build trusted partnerships, ensure adoption, and tie product usage to ROI across departments.

This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success. Responsibilities include building executive relationships, driving renewal growth, and collaborating with Product, Design,

Qualifications

• 3–7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles.
• Proven success driving renewals and expansions in complex, regulated environments.
• Experience with AI, analytics, SaaS, or healthcare/tech products.
• Strong relationship-building, communication, and cross-functional collaboration skills.
• Willingness to travel ~20% (2–4x/month).
• Background or deep interest in healthcare or pharma.

Responsibilities

• Build and maintain executive and operational relationships across hospital and health system accounts.
• Drive adoption, track outcomes, and demonstrate ROI across departments.
• Identify risks and proactively solve workflow, change management, and resourcing challenges.
• Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.
• Partner with Product, Design, Engineering, and Sales to deliver tailored enterprise solutions.
• Provide actionable customer feedback to inform product roadmap.
• Develop structured account plans, MBRs, and QBRs to communicate results and align on growth.

Skills

Account management

Renewals

Cross-functional collaboration

Communication skills

Relationship building

Job description

Success Matcher Recruitment seeks an experienced Account Manager to drive post-implementation success for health system customers. You will build trusted partnerships, ensure adoption, and tie product usage to ROI across departments.

This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success. Responsibilities include building executive relationships, driving renewal growth, and collaborating with Product, Design,