Strategic Health Systems Customer Success Leader

RXinsider LTD.; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

RevSpring is seeking a Customer Success Partner (Health Systems) to own the customer relationship from post-implementation handoff through expansion, guiding value realization and retention across a blended book of Health System accounts. You will translate platform value into measurable progress toward strategic objectives like patient access and effective provider data management.

You will orchestrate cross-functional resources, engage executives on ROI, and partner with Product, Sales, and

Qualifications

• At least 5 years in Customer Success, Account Management, or a high-touch consultative role; SaaS or Healthcare IT strongly preferred
• Communication mastery: simplify complex concepts and present to executives
• Relationship focus: build rapport, earn trust in a health system
• Analytical ability: interpret product reporting and performance trends
• Orchestration: coordinate cross-functional resources for a unified experience
• Adaptability: manage a portfolio from enterprise to emerging accounts

Responsibilities

• Own the account arc from post-implementation handoff through expansion
• Deliver insight and build a customer-specific ROI story from analytics
• Investigate underlying needs and provide proactive guidance
• Lead executive engagement with VP- and Director-level stakeholders
• Orchestrate the team and specialists across accounts
• Drive retention and monitor health and CSAT/NPS
• Surface expansion signals to the Sales Account Executive
• Be the voice of the customer to influence roadmap with Product

Skills

Customer Success

Communication mastery

Relationship focus

Analytical ability

Orchestration

Adaptability

Education

Bachelor's degree

Job description

RevSpring is seeking a Customer Success Partner (Health Systems) to own the customer relationship from post-implementation handoff through expansion, guiding value realization and retention across a blended book of Health System accounts. You will translate platform value into measurable progress toward strategic objectives like patient access and effective provider data management.

You will orchestrate cross-functional resources, engage executives on ROI, and partner with Product, Sales, and