Enterprise Customer Success Manager — Adoption & Renewals

Atom Matrix Innovation LLC

Phoenix (AZ)

On-site

USD 90,000 - 130,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Atom Matrix Innovation LLC in Phoenix leads a customer-success oriented role focused on post-go-live outcomes. You will own a portfolio of enterprise accounts, driving adoption, protecting and growing relationships, and steering renewals.

This hands-on position requires translating customer goals into platform usage with APIs, integrations, and deliverability in collaboration with engineering. Based in North America, you will spot expansion opportunities, coordinate cross-functional teams, and

Qualifications

4+ years in customer success or account management, ideally at a CPaaS, SaaS, or developer platform.
Technically fluent — comfortable talking APIs, integrations, and deliverability with a customer's engineers.
A track record of retaining and growing enterprise accounts.
Calm, organized, and genuinely responsive; customers trust you because you follow through.
Strong written and verbal communication.

Responsibilities

Own a book of enterprise accounts: adoption, health, retention, and renewals.
Run onboarding-to-value handoffs and regular reviews that tie platform usage to the customer's goals.
Be the escalation point — coordinate support, solutions, and engineering to resolve issues and close the loop.
Spot risk early from usage and sentiment signals, and act before it becomes churn.
Identify genuine expansion opportunities and partner with sales to pursue them.
Feed patterns from your accounts back into product priorities.