Customer Success Manager - Care Partners

Discharge IQ, Inc.; Alpharetta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k matching up to 3.5%

Medical, dental and vision coverage

Generous paid time off / holidays

Casual work environment

Company social events

Job summary

A leading healthcare technology company is seeking a Customer Success Manager to manage their Care Partners and drive revenue growth. The ideal candidate will ensure partner success and maintain relationships while identifying new commercial opportunities. Responsibilities include managing a portfolio of partners, leading business plans, and supporting sales enablement. Join a fast-growing SaaS company dedicated to transforming patient care while working in a casual environment with excellent benefits.

Qualifications

• 5-7 years in Customer Success or Partner Management, ideally in healthcare SaaS.
• Proven track record of driving revenue growth and upsell.
• Strong communication and executive presence skills.

Responsibilities

• Own the Care Partners portfolio and act as a trusted advisor.
• Lead QBRs and develop tailored business plans.
• Drive upsell and cross-sell of CCIQ solutions.

Skills

Customer Success

Partner Management

Sales Enablement

Communication

Analytical Skills

Job description

Overview

About ChronicCareIQ ChronicCareIQ is a pioneering healthcare technology company dedicated to transforming patient care through innovative solutions. We specialize in equipping care delivery organizations and health systems with advanced care management tools that enhance patient care, improve outcomes, and optimize operations. As a SaaS platform, ChronicCareIQ enables proactive, compliant engagement for patients, particularly those with chronic or complex medical needs. Our mission is simple but powerful: to relieve suffering. We enable the best care possible, at the right time, with the right information. At ChronicCareIQ, were not just selling softwarewere enabling clinicians to deliver better care, reduce burnout, and focus on what matters most: the patient.

Position Overview

We are seeking a Customer Success Manager (CSM) to lead and grow our Care Partners (CP) customer base. CPs are specialized partners who deliver care management services on behalf of providers and represent a strategically significant customer base for ChronicCareIQ. This role is critically important: you will be responsible for partner success, retention, and measurable revenue growth. The ideal candidate is a hybrid of customer success manager and revenue generator, skilled in building trusted relationships while consistently identifying and capturing new commercial opportunities.

Key Responsibilities

• Partner Relationship & Success
  Own the Care Partners portfolio, serving as their trusted advisor and primary point of contact.
• Lead QBRs, executive check-ins, and in-person meetings to strengthen relationships and uncover growth opportunities.
• Develop and execute tailored business plans with each partner, aligned to revenue expansion and program adoption.
• Build strong executive relationships to unlock strategic and commercial opportunities.
• Revenue Growth & Expansion
  Drive upsell and cross-sell of CCIQ solutions across the full spectrum of care management programs (e.g., CCM, RPM, PCM, RTM, BHI, TCM, and future offerings).
• Own revenue growth targets within the CP segment, working closely with Sales on pipeline strategy and deal closure.
• Identify whitespace in partner networks and translate it into measurable revenue.
• Equip CPs with sales enablement tools, training, and pro-forma ROI models to accelerate their own sales success.
• Lead workshops and joint sales activities, ensuring CPs are confident selling CCIQ to new providers and sub-accounts.
• Enablement & Marketing Support
  Deliver sales workshops, webinars, and best-practice sessions to help CPs effectively sell CCIQ's value proposition.
• Partner with Marketing on co-branded initiatives (spotlights, case studies, events) that generate demand and closeable opportunities.
• Support partner-led pipeline development, ensuring CCIQ provides clear ROI and closing support.
• Recognition & Retention
  Launch and manage the Premier Care Partners Program, with benefits including advisory council seats, beta access, awards, and recognition.
• Track and improve partner satisfaction (NPS) and engagement while mitigating churn through proactive action.
• Position CCIQ as a long-term strategic ally by making the partnership too valuable to replace.

Key Metrics (KPIs)

• Revenue growth and upsell from Care Partners (primary KPI).
• Expansion of programs across the partner base.
• Sub-account and patient volume growth.
• Partner churn maintained below target threshold.
• Partner satisfaction (NPS above target score).
• Number of Premier CPs established by year-end.
• Engagement in events, workshops, and enablement programs.

Qualifications

• 57 years in Customer Success, Partner Management, or Strategic Account Management, ideally in healthcare SaaS or EHR environments.
• Proven track record of driving revenue growth, upsell, and expansion in a partner or channel model.
• Experience balancing commercial accountability with relationship management.
• Strong communication and executive presence with the ability to influence senior stakeholders.
• Skilled at sales enablement, workshops, and co-selling with partners.
• Analytical and data-driven; comfortable owning a revenue number and KPIs.
• Bonus: Understanding of care management programs and provider workflows.

Benefits

• 401k matching up to 3.5%
• Medical, dental and vision coverage
• Generous paid time off / holidays
• Casual work environment
• Company social events

Why Join Us?

Play a mission-critical role in growing one of CCIQ's most strategically important business segments. Blend customer success with commercial ownership, directly influencing company growth. Work cross-functionally with leadership, sales, marketing, and product on high-impact initiatives. Be part of a fast-growing SaaS company enabling providers to deliver better care to millions of patients.