Partner Solutions Architect: Contact Center Enablement

Zendesk, Inc.; Virginia; Hybrid; USD 200,000 - 300,000; Full time

Job summary

Zendesk, Inc. seeks a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS.

This role focuses on partner onboarding, technical enablement, and co-selling support to ensure successful resell and deployment of Zendesk Contact Center solutions. Responsibilities include leading technical strategy, mentoring partners and internal teams, and driving innovation with AI, ML, and automation.

Qualifications

• 10+ years in solution architecture, with partner-facing or enablement experience.
• Proficient designing solutions using Zendesk, Amazon Connect, and AWS services.
• Strong ability to translate complex technical information for diverse audiences.

Responsibilities

• Lead partner onboarding and enablement for Zendesk Contact Center solutions.
• Provide co-sell technical support and guidance to partners.
• Architect scalable contact center solutions leveraging Zendesk, Amazon Connect, and AWS.
• Define technical strategy and partner roadmaps aligned with business goals.

Skills

CX Solutions

Partner enablement

Solution architecture

AWS

Zendesk

Amazon Connect

Leadership

Education

Bachelor’s or higher in CS/IT/Business

Tools

Zendesk

Amazon Connect

AWS Services

Python

Node.js

Job description

Zendesk, Inc. seeks a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS.

This role focuses on partner onboarding, technical enablement, and co-selling support to ensure successful resell and deployment of Zendesk Contact Center solutions. Responsibilities include leading technical strategy, mentoring partners and internal teams, and driving innovation with AI, ML, and automation.