Partner Solutions Architect – Contact Center & AWS

Zendesk, Inc.; Vermont; Híbrido; USD 200.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Remote work flexibility

Descripción de la vacante

Zendesk, Inc. in the United States seeks a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS. The role emphasizes partner onboarding, technical enablement, and co-selling support to drive successful Zendesk Contact Center deployments.

You will lead technical enablement, design scalable architectures, and mentor presales teams while collaborating with partner sales to align on requirements, security, and delivery excellence.

Formación

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration - or equivalent experience.
• 10+ years in solution architecture, with at least 5 years focused on contact center technologies including Amazon Connect and Zendesk, with partner-facing or customer enablement experience preferred.
• Proficient designing solutions using Zendesk, Amazon Connect, AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway). Experience with Python and/or NodeJS is a plus.
• Enablement skills: Demonstrated ability to deliver technical training and enablement to partners or customers.
• Leadership: Experience leading technical engagements involving multiple stakeholders including partners, internal teams, and vendors.
• Communication: Exceptional verbal and written skills with the ability to translate complex technical information for diverse audiences.
• Problem Solving: Strong analytical skills and ability to devise creative technical solutions in partner-centric contexts.

Responsabilidades

• Partner Onboarding and Enablement: Drive the technical onboarding process for partners, ensuring they acquire the skills and knowledge necessary to successfully implement and resell Zendesk Contact Center solutions.
• Co-Sell Technical Support: Collaborate with partners during co-sell engagements, providing expert technical guidance and solving complex implementation challenges.
• Architect and Optimize Contact Center Solutions: Design scalable architectures leveraging Amazon Connect, AWS, and Zendesk to support partner deployments.
• Lead Technical Strategy and Partner Roadmap: Define technical enablement strategies aligned with partner needs and evolving business goals.
• Provide Technical Leadership and Mentorship: Coach partners, internal teams, and presales specialists on best practices in solution design and deployment.
• Drive Innovation and Emerging Technology Adoption: Stay updated on AI, ML, and automation trends in contact centers to continuously improve partner capabilities.
• Support Pre-Sales and Post-Sales Activities with Partners: Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support.
• Develop Enablement Materials: Create technical documentation, playbooks, and training content tailored for partner consumption.

Conocimientos

Enablement delivery

Leadership

Communication

Problem solving

Stakeholder management

Educación

Bachelor’s/Master’s in CS/IT/Business

Herramientas

Zendesk

Amazon Connect

AWS

Python

Node.js

Descripción del empleo

Zendesk, Inc. in the United States seeks a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS. The role emphasizes partner onboarding, technical enablement, and co-selling support to drive successful Zendesk Contact Center deployments.

You will lead technical enablement, design scalable architectures, and mentor presales teams while collaborating with partner sales to align on requirements, security, and delivery excellence.