Partner Operations & Training Specialist

PerfectVision Manufacturing, Inc.; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

PerfectVision Manufacturing, Inc. in Little Rock, AR is seeking an Operations Support Specialist to oversee day-to-day work order management across our network of sub-contracted partners.

You will work with call center staff and partner teams to coordinate service orders and ensure timely execution. The role involves coaching dealers, developing strategies with the manager, analyzing performance metrics, and building strong partner relationships while maintaining high standards of accuracy and

Qualifications

• High School graduate or GED, preferred.
• One to two years in a customer service role.
• Computer literate with MS Office and CRM systems.
• Strong communication and problem-solving abilities.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Login to phone queue during scheduled work hours to support ISG Partners and Fulfillment customers.
• Monitor daily work orders to ensure scheduling, status updates, and on-time completion.
• Review pending work orders to identify coverage issues.
• Know ISG partners and their day-to-day needs for operations on all work orders.
• Serve as lead day-to-day operations contact for assigned fulfilment partners.
• Build and maintain strong partner relationships.
• Continuously measure partner performance metrics.
• Provide ongoing partner development and training.
• Enforce program requirements through communication.
• Suggest process improvements and document changes to improve efficiency.
• Develop relationships with team members across the department and organization.
• Report issues to management during meetings.
• All other duties as assigned; maintain regular attendance.

Skills

Accountability

Achievement Oriented

Communication

Computer Literacy

Customer Focus

Detail Oriented

Ethical / Integrity

Goal Planning

Initiative

Interpersonal

Leadership Skills

Problem Solving

Relationship Building

Reliability

Safety and Security

Time Management

Education

High School Graduate or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CRM systems

Job description

PerfectVision Manufacturing, Inc. in Little Rock, AR is seeking an Operations Support Specialist to oversee day-to-day work order management across our network of sub-contracted partners.

You will work with call center staff and partner teams to coordinate service orders and ensure timely execution. The role involves coaching dealers, developing strategies with the manager, analyzing performance metrics, and building strong partner relationships while maintaining high standards of accuracy and