Order Fulfillment & Support Specialist

Visionworks of America; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Visionworks of America is seeking a Specialist in Order Management to provide front line support to field operators through written and verbal communications and detailed analysis of requests and issues. You will track and update customer orders submitted to our central manufacturing facilities, and perform receiving, shipping and inventory tasks to ensure timely delivery.

The role requires 1–3 years in customer service or order management, proficiency with Microsoft Outlook and Excel, and a

Qualifications

• 1–3 years in customer service or order management.
• Proficiency with Outlook, Excel and databases.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle calls, emails or chats from retail associates professionally.
• Research orders and resolve customer order issues using multiple systems.
• Provide product and technical information to associates.
• Complete daily reports and data entry as required.

Skills

Customer service

Order management

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Databases

Job description

Visionworks of America is seeking a Specialist in Order Management to provide front line support to field operators through written and verbal communications and detailed analysis of requests and issues. You will track and update customer orders submitted to our central manufacturing facilities, and perform receiving, shipping and inventory tasks to ensure timely delivery.

The role requires 1–3 years in customer service or order management, proficiency with Microsoft Outlook and Excel, and a