Customer Experience Specialist: Onboarding & Proactive Support

PerfectVision Manufacturing, Inc.; Little Rock (AR); Hybrid; USD 32,000 - 52,000; Full time

Job summary

PerfectVision Manufacturing, Inc. in Little Rock, AR, is seeking a Customer Experience Specialist who guides onboarding, answers questions, and builds lasting relationships with customers.

You will own the customer journey from initial contact through ongoing support, proactively addressing friction points and providing education and resources to maximize product value. Strong communication, problem-solving, and CRM skills are essential, along with the ability to manage multiple relationships

Qualifications

• Excellent verbal and written communication abilities across channels.
• Strong organizational skills and the ability to manage multiple customer relationships.
• Experience in customer service or related roles is preferred.

Responsibilities

• Guide new customers through onboarding and initial setup to ensure a confident start.
• Proactively reach out with check-ins to catch friction points and prevent escalations.
• Provide best-use guidance, education resources, and walkthroughs of product features.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Salesforce

CRM systems

Job description

PerfectVision Manufacturing, Inc. in Little Rock, AR, is seeking a Customer Experience Specialist who guides onboarding, answers questions, and builds lasting relationships with customers.

You will own the customer journey from initial contact through ongoing support, proactively addressing friction points and providing education and resources to maximize product value. Strong communication, problem-solving, and CRM skills are essential, along with the ability to manage multiple relationships