Partner Operations Specialist (Remote, 8‑Month)

Talentify; New York (NY); Remote; USD 34,000 - 48,000; Part time

Job summary

INSPYR Solutions is seeking an Operational Support Expert for the Premier Partner Experience team. This contract role is remote with an 8-month term, delivering high-touch partner support and reducing operational issues across products and platforms.

The ideal candidate is self-motivated, organized, comfortable with ambiguity, and able to collaborate across cross-functional teams while accommodating global partner needs and varying schedules.

Qualifications

• 2+ years of experience in operations, customer support, technical support, or account/partner management.
• Experience using Excel and/or basic data & insights tools.
• Adept at navigating complex and ambiguous situations.
• Excellent written and verbal communication skills.
• Strong attention to detail and proactive mindset.
• Fluency in English in a business environment.
• Ability to accommodate meetings outside traditional hours for cross-regional collaboration.

Responsibilities

• Provide partners with a high touch and effective support experience as the primary Operations point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to resolve them.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialization to improve the quality of support.
• Help build and maintain a central knowledge base.
• Train new employees on current workflows, standard processes, and internal tools.

Skills

Excel

Data insights

English fluency

Communication skills

Attention to detail

Problem solving

Adaptability

Remote collaboration

Work authorization

Tools

APIs

Job description

INSPYR Solutions is seeking an Operational Support Expert for the Premier Partner Experience team. This contract role is remote with an 8-month term, delivering high-touch partner support and reducing operational issues across products and platforms.

The ideal candidate is self-motivated, organized, comfortable with ambiguity, and able to collaborate across cross-functional teams while accommodating global partner needs and varying schedules.