Senior UX Business Systems Analyst

INSPYR Solutions; United States; Presencial; MXN 1.187.000 - 1.696.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible remote work

Hybrid opportunities

Professional development

Descripción de la vacante

INSPYR Solutions is seeking a Senior UX Business Systems Analyst to analyze and document business requirements, ensuring technology solutions align with business goals and user expectations.

The role involves collaborating with stakeholders and IT to define processes, document specifications, and support QA, training, and adoption initiatives across enterprise environments.

Formación

• Experience identifying and implementing UX and business process improvements in an enterprise environment.
• Ability to drive improvements from concept through implementation across multiple teams.
• Experience gathering user feedback, support trends, and operational metrics to prioritize solutions.

Responsabilidades

• Define and document business requirements for internal customers and translate into functional specs.
• Analyze existing systems and processes; conduct interviews and workshops with sign-off of artifacts.
• Coordinate requirements for new and existing applications; document installation and configuration steps.
• Assist in testing, training plan development, and user documentation including manuals and guides.
• Support QA by identifying test cases and helping develop test plans.
• Develop business cases, ROI calculations, and risk analyses for initiatives.
• Coordinate project tasks across small to mid-size projects to meet goals.

Conocimientos

UX Analysis

Requirements gathering

Stakeholder management

Process improvement

QA coordination

ROI analysis

Cross-functional collaboration

Documentation

Herramientas

Visio

Descripción del empleo

Title: Senior UX Business Systems Analyst

Location: Remote LTAM

Duration: 12 month contract

Compensation: Competitive, based on experience

Work Requirements: Citizen of the country of employment or authorized to work in that country.

Senior UX Business Systems Analyst

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs, strategic goals, and end-user expectations. Design, document, test, and leverage solutions that improve business outcomes, simplify workflows, increase adoption, and enhance the overall user experience.

Major Tasks, Responsibilities, and Key Accountabilities

• Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development.


• Perform business systems and process analysis of existing systems and workflows. Conduct interviews and requirements-gathering workshops and ensure sign-off of required artifacts.


• Coordinate requirements for new and existing applications. Gather and document software, installation, and configuration processes.


• Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides, process documents, and related materials.


• Participate in the QA process, identify test cases, explain complex processes, and support development of test plans.


• Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses.


• Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements.


• Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.


• Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution.


• Assist with scope definition and implementation of solutions.

User Experience Leadership and Continuous Improvement

• Champion currently identified user experience improvement opportunities and own the effort from prioritization through implementation and measurement.


• Proactively identify, document, prioritize, and drive improvements that reduce user friction, simplify workflows, improve adoption, and increase employee productivity.


• Maintain a prioritized backlog of user experience and process improvement items based on user feedback, operational metrics, support trends, and business objectives.


• Partner with business stakeholders and end users to understand pain points, user journeys, workflow barriers, and opportunities to improve how users interact with technology and business processes.


• Translate user feedback and operational data into clear business requirements, functional specifications, process flows, and actionable improvement plans.


• Collaborate with application, infrastructure, service desk, security, vendor, and business teams to implement user experience improvements that require cross-functional execution.


• Act as the primary coordinator for assigned UX improvement initiatives, keeping stakeholders aligned, tracking actions, removing blockers where possible, and escalating decisions when needed.


• Measure and communicate the effectiveness of implemented improvements, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction.

Required Experience

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.


• Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams.


• Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions.


• Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors.


• Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion.


• Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements.


• Strong communication, facilitation, documentation, and stakeholder management skills.

Preferred Qualifications

• Experience serving as a user advocate and championing continuous improvement initiatives focused on enhancing the end-user experience, increasing technology adoption, and improving operational efficiency.


• Experience in a distributed team environment.


• Understanding of databases.


• Computer operating systems experience.


• Understanding of SaaS, on-premises systems, and cloud server services.


• Understanding of domains and basic network function.


• Knowledge of software installation processes.


• Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations to communicate information to stakeholders. Visio or equivalent tool experience preferred.

Career Level Dimensions

Dimension Description Typical Training/Experience

Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Problem Complexity Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. Applies this skill to both business systems analysis and user experience improvement opportunities.

Autonomy Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. The role is expected to independently advance assigned user experience improvement initiatives without requiring continuous prompting.

Leadership May provide general guidance/direction to or train junior level support or professional personnel. Coordinates cross-functional stakeholders to implement user experience and process improvement initiatives, including teams outside the direct reporting structure.

Why Join INSPYR Global Solutions (IGS)

• Flexible remote and hybrid work opportunities


• Continuous learning and professional development programs


• A culture that prioritizes employee wellbeing

INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at www.inspyrglobalsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

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