Program Manager

INSPYR Solutions; California (MO); On-site; USD 49,593 - 77,145; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

A technology solutions company is seeking a Program Manager to lead customer support program management activities. The ideal candidate will have 5+ years of experience in program management, especially in technology sectors. Responsibilities include driving project execution and collaborating with various teams to ensure successful program launches. The position offers competitive pay and comprehensive benefits.

Qualifications

• 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
• Proven track record in leading cross-functional teams and managing complex projects from concept to completion.
• Strong understanding of post-sales operations and new product introduction processes.

Responsibilities

• Lead end-to-end customer support program management activities for new initiatives.
• Develop and maintain comprehensive project plans and timelines.
• Partner cross-functionally with various teams to align objectives.

Skills

Program management experience

Communication skills

Organizational skills

Problem-solving skills

Ability to influence stakeholders

Education

Bachelor’s degree

Job description

Overview

Title: Program Manager
Location: San Francisco Bay Area, CA
Duration: 12 months
Compensation: $36/hr - $56/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Responsibilities

• Manage End-to-end Programs: Lead end-to-end customer support program management activities for new initiatives, ensuring readiness of support operations prior to launch.
• Drive Project Execution: Develop and maintain comprehensive project plans, timelines, risk management strategies, and KPIs to drive successful execution against goals.
• Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
• Use Data to Define Solutions: Define customer support requirements and leverage data-driven customer and industry insights to advocate for customer-centric solutions.
• Resolve Risks: Identify risks and roadblocks to launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
• Support Operational Processes: Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
• Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
• Maintain Post-Launch Performance: Track performance post-launch, implement lessons learned, and drive continuous process improvements for future initiatives.

Qualifications

• Bachelor’s degree
• 5+ years of experience in program management, preferably in technology or consumer electronics sectors.
• Proven track record in leading cross-functional teams and managing complex projects from concept to completion.
• Strong understanding of post-sales operations and new product introduction processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to influence senior stakeholders and lead strategic initiatives.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.