Engagement Manager

INSPYR Solutions; Town of Texas (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

A strategic consulting firm in the United States is seeking a full-time Engagement Manager to oversee a crucial client partnership. This role includes managing the transition of consultants from sales to service delivery, ensuring client satisfaction, and driving additional business opportunities through understanding client initiatives. The ideal candidate should have over 7 years of experience in IT consulting, strong problem-solving, and project management skills. Exceptional communication abilities are essential for this position.

Qualifications

• 7+ years of experience in Information Technology or Engineering projects, preferably in consulting.
• Demonstrated knowledge of SDLC and Agile methodologies.
• Exceptional presentation skills and ability to communicate with stakeholders.

Responsibilities

• Manage client engagements and transition from sales to service delivery.
• Hold consultant orientation meetings and manage client expectations.
• Develop understanding of client's initiatives to drive additional opportunities.

Skills

Self-starter attitude

Problem-solving skills

Project management skills

Strong communication

Ability to learn new technologies

Education

Bachelor of Science

7+ years of IT or Engineering experience

Job description

INSPYR Professional Services partners with its current and prospective clients to deliver their most strategic initiatives by providing consulting expertise in technology practice areas such as Application Services, Data & Analytics, Enterprise Applications, Cloud & Infrastructure, Quality Engineering, and Project Management.

We are looking for a full-time Engagement Manager to join our team and effectively manage a strategic existing client partnership with INSPYR Professional Services. This position will entail meeting with the client regularly to ensure the program of INSPYR consultants is running successfully and that INSPYR, through our consultants on assignment and deep practice areas, is delivering the value that is expected to complete their most strategic initiatives.

Responsibilities

• Kick off client engagements and own the transition from the sales team to the delivery of consulting services.
• Prepare our consultants for the engagement by ensuring they understand and know how to tap into the support they have in the practices.
• Hold consultant assignment orientation meetings where SOW scope will be reviewed & communicated.
• Be the point person in an escalation of client issues or requests; pull in the correct team members to resolve.
• Regular client check‑ins to ensure clients are happy with our consultants, delivery is moving as client is expecting, and the outcome of engagements will result in increased business.
• Regular client meetings to ensure progress is being made and to ensure consultant extensions and ends are managed.
• Maintain budget financials for the strategic client program broken down into workstreams per their requirements, status reports for client assignments where necessary, and be able to provide reporting per requests by partnering with our back‑office team. Drive additional business opportunity through understanding the client's initiatives and partner with the Sales team in delivering additional consultants.

General Qualifications

• Demonstrated self‑starter, a fire in your belly, and a no‑quit attitude.
• Ability to excel in a fast‑paced changing environment, and take the initiative to understand the clients' current initiatives state, be persuasive that our expertise can assist getting them to their future state citing past success.
• Strong problem‑solving skills.
• Good project management and planning skills.
• Background in Supply Chain Management.
• Ability to communicate clearly and effectively with different internal stakeholders.
• Very knowledgeable about our practice areas and technology specializations.
• Ability to learn new practice areas and technologies as required to support the sales team and the strategic client environment. Established problem solver to meet customer challenges and needs.
• Good understanding of how Software is built from first meeting to rolled out product.
• Exceptional presentation skills.

Education & Experience

• 7+ years of experience with Information Technology or Engineering projects, preferably in a consulting capacity.
• Demonstrated knowledge of practice areas similar to ours.
• Demonstrated knowledge of project team structures, SDLC, Agile (plus) and the roles required to deliver professional services Bachelor of Science preferred.
• Experience in Security and/or Identity Access Management preferred.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Project Management

Industries

IT Services and IT Consulting