Partner Operations Lead: Scale Strategic Partnerships

Smartly; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Five weeks paid time off (PTO)

Generous healthcare packages

Monthly wellness benefit

401(k) plus matching and equity grants

Volunteer time off days

Job summary

Smartly is seeking a Partner Operations Manager to lead the operational backbone of our partnerships. You will report to the VP of Partnerships and partner with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive scale and visibility into key initiatives.

You will own trackers, coordinate updates, resolve partner-related escalations, and develop dashboards in Looker to monitor health and progress.

Qualifications

• 3–5+ years in Partner Operations, Business Operations, or similar roles in SaaS/tech.
• Exceptional organizational and project management skills.
• Strong Excel/Sheets, pivot tables, formulas, data analysis.
• Experience building dashboards in Looker or BI tools.
• Experience coordinating cross-functional teams and driving accountability.
• Excellent communication for technical and non-technical audiences.
• Experience managing technical bugs or escalations preferred.

Responsibilities

• Own operational trackers for partner initiatives and milestones.
• Coordinate updates across stakeholders and manage risks.
• Manage partner bugs and escalations with product/engineering teams.
• Analyze data and build Looker dashboards for visibility into health and progress.
• Improve workflows and scalable processes for partnerships.

Skills

Project management

Communication

Data analysis

Cross-functional collaboration

Tools

Looker

Excel

Google Sheets

Job description

Smartly is seeking a Partner Operations Manager to lead the operational backbone of our partnerships. You will report to the VP of Partnerships and partner with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive scale and visibility into key initiatives.

You will own trackers, coordinate updates, resolve partner-related escalations, and develop dashboards in Looker to monitor health and progress.