Partner & Channel Operations Manager - Growth & Analytics

Spectrum Business; Raleigh (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

RapidScale seeks a Manager, Partner & Channel Operations to drive operational excellence across indirect GTM motions, partnering with Sales, Alliances, Marketing, Finance, and Revenue Operations to optimize partner programs.

You will design scalable processes, develop dashboards, KPIs, and executive reporting to measure partner performance, pipeline, and revenue, and ensure consistent execution across multiple routes to market.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Responsibilities

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.
• Partner closely with Alliances, Channel Sales, Cox Business, Marketing, Finance.
• Coordinate cross-functional initiatives supporting indirect revenue growth.
• Support organizational change management related to new programs, systems, and business processes.
• Maintain operational documentation, business rules, and process standards.
• Support CRM data quality, reporting accuracy, forecasting, and operational compliance.
• Recommend improvements to systems, workflows, and technology that enhance partner operations.

Skills

Analytical skills

Problem solving

CRM analytics

Dashboards

Reporting tools

Education

Bachelor's degree in a related discipline

Master's degree + 4 years experience

Ph.D. + 1 year experience

10 years experience in related field

Tools

Salesforce

Power BI

Tableau

CRM platforms

Job description

RapidScale seeks a Manager, Partner & Channel Operations to drive operational excellence across indirect GTM motions, partnering with Sales, Alliances, Marketing, Finance, and Revenue Operations to optimize partner programs.

You will design scalable processes, develop dashboards, KPIs, and executive reporting to measure partner performance, pipeline, and revenue, and ensure consistent execution across multiple routes to market.