Partner Operations Lead: Scale Partnerships & Insights

Smartly.io Group; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Five weeks PTO

Company holidays

Healthcare packages

401(k) + equity

Volunteer time off

Learning reimbursement

Job summary

Smartly.io Group is seeking a Partner Operations Manager to drive operational excellence across our strategic platform partnerships in a fast-paced, collaborative environment.

You will own trackers, coordinate cross-functional execution, manage partner escalations, and deliver insights to scale our partnerships. The role requires strong project management, BI skills, and a proactive mindset to improve workflows.

Qualifications

• 3–5+ years in Partner Operations, Business Operations, Program Management, Customer Success Operations, or similar roles in SaaS/tech.
• Exceptional organizational and project management skills with the ability to manage multiple initiatives.
• Strong Excel or Google Sheets skills (pivot tables, formulas, reporting, data analysis).
• Experience building dashboards in Looker or similar BI tools.
• Experience coordinating cross-functional teams and driving accountability across stakeholders.
• Strong communication skills; able to simplify complex information for tech and non-tech audiences.
• Experience managing technical bugs or customer escalations is highly preferred.

Responsibilities

• Operational Program Management: Own critical trackers and coordinate updates across stakeholders to keep initiatives on track.
• Cross-Functional Coordination: Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other teams.
• Partner Bug & Escalation Management: Manage intake, prioritization, and coordination of partner-related bugs and escalations with product integrations.
• Analytics & Reporting: Build dashboards and perform analyses to monitor initiatives and partner health.
• Process Improvement & Operational Excellence: Develop scalable processes to improve efficiency as the business grows.

Skills

Partner Operations

Organizational skills

Project management

Excel/Google Sheets

Looker dashboards

Cross-functional coordination

Communication

Bug/escalation management

Proactive/process improvement

Advertising/marketing tech familiarity

Tools

Looker

Excel

Job description

Smartly.io Group is seeking a Partner Operations Manager to drive operational excellence across our strategic platform partnerships in a fast-paced, collaborative environment.

You will own trackers, coordinate cross-functional execution, manage partner escalations, and deliver insights to scale our partnerships. The role requires strong project management, BI skills, and a proactive mindset to improve workflows.