Partner Operations Lead — Support & Scale

Usebridge; Boulder (CO); Hybrid; USD 110,000 - 145,000; Full time

Job summary

Bridge, headquartered in Boulder, CO, seeks a Partner Ops Support Manager to mature the partner support function as it scales. You will refine triage, escalation, tooling, and playbooks, then hire and coach a team to keep live partners running smoothly.

This role suits a leader who builds from early stage and thinks in metrics. Ideal candidates have 6–9 years in client success or partner operations, strong communication, and a proven ability to design CRM/ops tooling.

Qualifications

• 6-9 years in client success, support, or partner operations.
• Excellent communicator — clear, proactive, and empathetic.
• Highly organized with relentless follow-through.
• Strong pattern recognition and process-design instincts.
• Comfort coordinating across teams and holding people accountable without formal authority.
• Data-capable — you dig into data to size impact and build reporting.
• Built CRM and ops tooling from scratch; Pylon and HubSpot experience a plus.
• AI-fluent — you use AI to move faster on research, synthesis, and strategy.

Responsibilities

• Mature the partner support function—triage, escalation, tooling, and playbooks.
• Drive fast, reliable issue resolution with cross-functional coordination across internal teams.
• Reduce recurring partner friction by turning issue patterns into root-cause fixes.
• Proactively monitor partner health and catch issues early using data.
• Coordinate with Account Management on QBRs and manage knowledge sharing to resolve recurring issues.

Skills

Client success

Support operations

Partner operations

Communication

Data analysis

CRM tooling

Tools

Pylon

HubSpot

Job description

Bridge, headquartered in Boulder, CO, seeks a Partner Ops Support Manager to mature the partner support function as it scales. You will refine triage, escalation, tooling, and playbooks, then hire and coach a team to keep live partners running smoothly.

This role suits a leader who builds from early stage and thinks in metrics. Ideal candidates have 6–9 years in client success or partner operations, strong communication, and a proven ability to design CRM/ops tooling.