Partner Operations Lead — Channel & Ecosystem

Calix; United States; Remote; USD 104,000 - 200,000; Full time

Job summary

Calix is seeking a Partner Operations Manager to strengthen the Channel & Ecosystem Partner programs and drive scalable operations across Commercial Strategy and Revenue Operations. You will work with partner leadership and cross-functional teams to improve processes, deliver insights, and enable efficient program execution.

The ideal candidate combines operational rigor, analytical skills, and program management experience with channel partners and managed service providers to scale the Calix

Qualifications

• Operational rigor and strong analytical skills.
• Program management experience with channel partners.
• Experience with managed service providers.

Responsibilities

• Support the operational execution and ongoing management of Channel & Ecosystem Partner programs.
• Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness.
• Manage program activities, communications, reporting, and stakeholder coordination across the partner organization.
• Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making.
• Partner with cross-functional teams to execute partner initiatives.
• Track program performance, identify trends, and recommend process improvements that increase efficiency and scale.
• Support partner onboarding, incentives, enablement, and engagement programs.
• Manage operational aspects of partner projects from planning through execution.
• Conduct root-cause analysis of business and program performance and identify opportunities for improvement.
• Ensure consistency, compliance, and adoption of partner program policies, processes, and tools.
• Support annual planning activities, program launches, and ongoing operational initiatives.
• Perform ad hoc reporting, analysis, and special projects as assigned.

Job description

Calix is seeking a Partner Operations Manager to strengthen the Channel & Ecosystem Partner programs and drive scalable operations across Commercial Strategy and Revenue Operations. You will work with partner leadership and cross-functional teams to improve processes, deliver insights, and enable efficient program execution.

The ideal candidate combines operational rigor, analytical skills, and program management experience with channel partners and managed service providers to scale the Calix