Partner Operations Manager

Calix; United States; Remote; USD 104,000 - 200,000; Full time

Job summary

Calix is seeking a Partner Operations Manager to strengthen the Channel & Ecosystem Partner programs and drive scalable operations across Commercial Strategy and Revenue Operations. You will work with partner leadership and cross-functional teams to improve processes, deliver insights, and enable efficient program execution.

The ideal candidate combines operational rigor, analytical skills, and program management experience with channel partners and managed service providers to scale the Calix

Qualifications

• Operational rigor and strong analytical skills.
• Program management experience with channel partners.
• Experience with managed service providers.

Responsibilities

• Support the operational execution and ongoing management of Channel & Ecosystem Partner programs.
• Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness.
• Manage program activities, communications, reporting, and stakeholder coordination across the partner organization.
• Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making.
• Partner with cross-functional teams to execute partner initiatives.
• Track program performance, identify trends, and recommend process improvements that increase efficiency and scale.
• Support partner onboarding, incentives, enablement, and engagement programs.
• Manage operational aspects of partner projects from planning through execution.
• Conduct root-cause analysis of business and program performance and identify opportunities for improvement.
• Ensure consistency, compliance, and adoption of partner program policies, processes, and tools.
• Support annual planning activities, program launches, and ongoing operational initiatives.
• Perform ad hoc reporting, analysis, and special projects as assigned.

Job description

Calix is a cloud and software platform company focused on enabling broadband service providers of all sizes to simplify operations, excite subscribers, and grow value. Our mission is to connect everyone and everything by building the cloud and software platforms, systems, and services required to deliver the ultimate subscriber experience.

At Calix, purpose runs deep. You will join a collaborative, fast-moving environment where innovation meets execution, and where your work helps broadband service providers transform their businesses.

This position resides within the Commercial Strategy, Revenue Operations organization and reports directly to the Senior Manager, Partner Operations. As a Partner Operations Manager, you will support the Channel & Ecosystem Partners & Government Affairs & Industry Associations team by driving the operational execution of partner programs, processes, systems, and business initiatives.

You will work closely with Partner Leadership and cross-functional teams to improve program effectiveness, streamline operations, deliver actionable insights, and help scale the Calix partner ecosystem. The ideal candidate combines operational rigor, analytical skills, and program management expertise with experience working with channel partners and managed service providers.

A Typical Day in Partner Operations Includes

• Support the operational execution and ongoing management of Channel & Ecosystem Partner programs.
• Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness.
• Manage program activities, communications, reporting, and stakeholder coordination across the partner organization.
• Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making.
• Partner with Commercial Operations, Finance, Marketing, Compensation, Sales, and other cross-functional teams to execute partner initiatives.
• Track program performance, identify trends, and recommend process improvements that increase efficiency and scale.
• Support partner onboarding, incentives, enablement, and engagement programs as required.
• Manage operational aspects of partner projects from planning through execution.
• Conduct root-cause analysis of business and program performance and identify opportunities for improvement.
• Ensure consistency, compliance, and adoption of partner program policies, processes, and tools.
• Support annual planning activities, program launches, and ongoing operational initiatives.
• Perform ad hoc reporting, analysis, and special projects as assigned.

The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area:

133,400 - 200,100 USD Annual

Select US Metros and States:

116,000 - 174,000 USD Annual

Other US Locations:

104,400 - 156,600 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.