Director, MSP Growth & Lifecycle

Calix; United States; On-site; USD 133,000 - 213,000; Full time

Job summary

Calix seeks a Director, MSP Success to design and operationalize Calix’s MSP growth engine. You will translate strategy into a unified customer lifecycle model, aligning Product, Sales, Marketing, Operations, Support, Education, Services, and Renewals around a common operating framework.

You will drive enterprise-wide initiatives, governances, and dashboards, leading cross-functional teams and partnering with executives to shape the long-term MSP strategy.

Qualifications

• 7+ years in business transformation, customer lifecycle strategy, or related roles.
• Success building and scaling new MSP-focused models and programs.
• Experience working with MSPs selling to SMB/Mult‑dwelling/hospitality spaces.

Responsibilities

• Translate strategic priorities into enterprise-wide initiatives and roadmaps.
• Drive cross-functional alignment across Product, Sales, Marketing, and Support.
• Establish governance models, milestones, and accountability structures.
• Serve as central coordinator for customer lifecycle transformation initiatives.
• Define KPIs, health indicators, and dashboards to measure lifecycle performance.
• Develop reporting frameworks for visibility on outcomes and efficiency.
• Create executive reviews and strategic planning processes for investments.
• Lead adoption of new operating models, processes, and technologies.

Skills

Business transformation

Customer lifecycle strategy

Program management

Cross-functional leadership

Customer success

MSP experience

Strategic planning

Job description

Calix seeks a Director, MSP Success to design and operationalize Calix’s MSP growth engine. You will translate strategy into a unified customer lifecycle model, aligning Product, Sales, Marketing, Operations, Support, Education, Services, and Renewals around a common operating framework.

You will drive enterprise-wide initiatives, governances, and dashboards, leading cross-functional teams and partnering with executives to shape the long-term MSP strategy.