Channel & Partner Operations Manager

Charter Communications; Raleigh (NC); Remote; USD 110,000 - 170,000; Full time

Job summary

Charter Communications is seeking a Partner & Channel Operations Manager to drive scalable, partner-driven growth across indirect GTM motions. You will design processes, improve forecasting, and deliver insights that enable partner programs across Channel, Alliances, and Spectrum Business.

The ideal candidate is highly analytical, cross-functional, and experienced in technology, cloud, SaaS, or managed services environments, with a track record of enhancing operational efficiency and governance.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.
• Experience creating executive dashboards, KPIs, and operational reporting.
• Experience working within CRM platforms and business reporting tools.

Responsibilities

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.
• Partner closely with Alliances, Channel Sales, Spectrum Business, Marketing, Finance, Product Management, Customer Success, and Sales Operations.
• Maintain operational documentation, business rules, and process standards.
• Support CRM data quality, reporting accuracy, forecasting, and operational compliance.
• Recommend improvements to systems, workflows, and technology that enhance partner operations.

Skills

Channel operations

Partner operations

Sales operations

Analytics

CRM analysis

Education

Bachelor's degree or higher

Tools

Salesforce

Power BI

Tableau

Job description

Charter Communications is seeking a Partner & Channel Operations Manager to drive scalable, partner-driven growth across indirect GTM motions. You will design processes, improve forecasting, and deliver insights that enable partner programs across Channel, Alliances, and Spectrum Business.

The ideal candidate is highly analytical, cross-functional, and experienced in technology, cloud, SaaS, or managed services environments, with a track record of enhancing operational efficiency and governance.