Partner Onboarding & Enablement Specialist

Expedia, Inc.; Austin, Northern (TX, KY); Hybrid; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin, TX seeks an Onboarding & Maintenance Specialist to empower partners by enabling product configurations and onboarding new connected properties on our platform. You will coordinate with commercial teams to load campaigns and ensure accurate content across listings.

You will track performance metrics, communicate updates to partners and internal teams, and drive process improvements in a fast-changing environment.

Qualifications

• Experience in implementation management, client services project management, or engagement management.
• Strong experience with Excel and handling large data sets; SQL queries preferred but not required.
• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.).
• Excellent written and verbal communication; ability to collaborate with a diverse, international team.

Responsibilities

• Onboard net new connected partners and partner conversions.
• Enable products for existing partners, including room types, rate plans, and property settings.
• Load merchandising campaigns in coordination with commercial teams.
• Track KPIs, including timelines and handle times; report updates to partners and internal stakeholders.
• Collaborate with internal teams to troubleshoot partner issues and improve onboarding processes.

Skills

Communication

Problem solving

Organization

Project management

Data analysis

Adaptability

Tools

Excel

SQL

Salesforce

Outlook

Slack

JIRA

Job description

Expedia Group in Austin, TX seeks an Onboarding & Maintenance Specialist to empower partners by enabling product configurations and onboarding new connected properties on our platform. You will coordinate with commercial teams to load campaigns and ensure accurate content across listings.

You will track performance metrics, communicate updates to partners and internal teams, and drive process improvements in a fast-changing environment.